Privacy Policy
Last updated: October 22, 2026
This Privacy Policy describes how Robot Health (“Robot Health,” “we,” “us,” or “our”) collects, uses, and discloses information when you visit the website located at robot.health (the “Website”), communicate with us by email, or participate in our text messaging program (the “SMS Program”). By using the Website or participating in the SMS Program, you agree to this Privacy Policy and to our Terms & Conditions.
1. Information We Collect
- Information You Provide. Your name, email address, mobile phone number, and any other information you include when you email us, send us a text message, or apply for employment.
- SMS Program Information. Your mobile phone number, a record of your consent to receive text messages, the content of messages exchanged with us, and message delivery status.
- Website Usage Information. The pages you visit, how far you read articles, the links you click, the referring link that brought you to the Website, your approximate location (city or region), and your device and browser type. This information is collected as described in Section 5.
2. How We Use Information
We use the information we collect to:
- send the text messages you have requested and respond to your inquiries;
- respond to emails, employment applications, and other requests;
- understand how the Website is used and improve it; and
- maintain the security of our services, prevent abuse, and comply with our legal obligations.
3. SMS Program
We send text messages only to individuals who have consented to receive them. You may opt out at any time by replying STOP to any message, or reply HELP for assistance. Message and data rates may apply. Full program terms are set out in Section 5 of our Terms & Conditions.
We do not sell, rent, or share mobile phone numbers, text messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the aggregators and providers that deliver our text messages.
Text messages in the SMS Program may include information about another person who uses Robot Health services. That information is shared only with individuals whom that person or their household has authorized and who have opted in.
Text messages are not encrypted end to end. Our messages are written to leave out sensitive details, and we recommend that you avoid sending sensitive medical, financial, or personal information by text message.
4. How We Disclose Information
We do not sell personal information. We disclose personal information only in the following circumstances:
- Service Providers. To vendors that perform services on our behalf, such as our text messaging provider (Twilio), email provider, and analytics provider (Google). These providers may use personal information only to provide services to us.
- Legal Requirements. When required by law, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Robot Health, our users, or others.
- Business Transfers. In connection with a merger, acquisition, or sale of assets, in which case this Privacy Policy will continue to apply to the information transferred.
In all cases, the restrictions set out in Section 3 apply: mobile phone numbers, text messaging opt-in data, and consent are never sold, rented, or shared with any third parties, except the aggregators and providers that deliver our text messages.
5. Analytics and Cookies
The Website uses Google Analytics to understand how visitors find and use it. Google Analytics collects the Website usage information described in Section 1 through cookies and similar technologies.
Google describes how it uses this information in How Google uses information from sites or apps that use our services. You may opt out of Google Analytics on any website by installing Google’s opt-out browser add-on, or by blocking cookies in your browser.
6. Data Retention and Security
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law, after which it is deleted. We maintain reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- Text Messages. You may stop receiving text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message.
- Analytics. You may opt out of analytics as described in Section 5.
- Access, Correction, and Deletion. You may request access to, correction of, or deletion of your personal information by emailing hi@robot.health. Depending on where you reside, you may have additional rights under applicable law, and we will honor such requests as required.
8. Children’s Privacy
The Website is not directed to children under the age of 13, and the SMS Program is available only to individuals 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Website or participation in the SMS Program after any change constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at hi@robot.health.